After payment is confirmed, orders are typically processed within 1–3 business days before being handed over to the carrier. Business days do not include weekends or public holidays.

After dispatch, delivery typically takes 7–15 business days within the Australia, Canada, US (United States), Rest Of the World. Delivery times are estimates and may vary due to carrier operations, weather, or regional constraints.

We offer shipping with a flat rate of $10.00 USD per order. Free shipping is available on orders $50.00 USD+ free shipping.

You may request cancellation within 24 hours of placing the order or before the order has been dispatched. Once the order has been handed over to the carrier, cancellation is no longer possible and the standard return process applies.

Once your package ships, you will receive a shipping confirmation email containing your tracking number and a link to follow the shipment progress. Tracking updates may take a short time to appear after dispatch.

Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallet: Apple Pay
At checkout, simply choose your preferred method. All transactions are processed through Stripe — a secure, industry-standard payment gateway.

No. Payments are processed by Stripe, and we do not store your full payment card details (such as full card number or CVV) on our servers.

Returns or exchanges may be requested within 30 days of receiving the goods.

After your return is received and inspected, approved refunds are typically processed within 7 business days. Timing for funds to appear in your account may vary depending on your bank or card issuer.

• If the return is due to an error on our side (defective, damaged, or incorrect item), we cover reasonable return shipping costs.
• If the return is for personal reasons, the customer is responsible for return shipping costs.

You may complete a purchase as a guest. However, creating an account allows you to view order history, manage addresses, and track orders more easily.

Go to the “My Account” page on qyvxo.com. Enter your email address and choose a password to complete registration.

On the Login page, select “Forgot your password?” and enter the email address used for registration. A password-reset email will be sent to you.

Please verify that you are using the correct email address and password, and that your browser accepts cookies. If the issue continues, contact our support team for assistance.

Our support team is ready to help. Reach out via email or phone, and we’ll get back to you as soon as possible.