Privacy Policy

Qyvxo
Website: www.qyvxo.com
Email: [email protected] (reply within 24h, excluding weekends & holidays)

This Policy applies to personal information we process in connection with the Website, including browsing, creating an account, placing orders, subscribing to marketing messages, and contacting customer support.

Depending on how you use the Website, we may collect:

• Identifiers and contact details (name, email, phone, shipping/billing address).
• Account information (login credentials, saved preferences).
• Order information (items purchased, order number, history).
• Customer support communications.
• Device and usage data (IP address, browser type, pages viewed, approximate location).

When you place an order or create an account, we collect information necessary to fulfill your request, including contact details, shipping address, order contents, and any information you choose to save.

Payments are processed by Stripe as a third-party payment service provider. Payment information is transmitted directly to Stripe using encryption (SSL/TLS). We do not store your payment card details, such as full card number or CVV, on our servers. We may retain non-sensitive references (payment status, transaction identifier) for order administration, accounting, and customer support.

We ship to Australia, Canada, United States, and the Rest of World. To deliver your order, we share necessary information (such as your name, phone number when provided, and shipping address) with shipping and logistics partners.

For international shipments, customs authorities may require additional information (e.g., contents, value) for clearance. You acknowledge that such data may be shared with customs or carriers as required by law. Customs duties and import taxes, if any, are the responsibility of the customer.

We use cookies and similar technologies to operate the Website, keep you signed in, remember preferences, and help improve performance. You can manage cookie settings through your browser controls and, where available, our cookie preference tools.

We may use analytics tools to understand how visitors use the Website and to improve content and functionality. Some tools may collect device and usage data through cookies or similar technologies. If we use marketing or advertising technologies, they are used to measure performance and show more relevant content, where permitted by applicable law and your settings.

We use personal information to: process and fulfill orders (including shipping and delivery); provide customer service; create and manage accounts; send transactional messages; send marketing communications when you opt in; maintain Website security, prevent fraud; improve the Website, products, and customer experience.

We may share personal information with service providers that help us operate the Website and fulfill orders, such as: payment processor Stripe, shipping and logistics partners, hosting, security, IT, analytics providers, and customer support tools. We may also disclose information when required to comply with law, enforce our policies, or protect rights, property, and safety.

Our Website is operated in the United States, and our service providers may process information in the United States. We sell and ship to Australia, Canada, United States, and the Rest of World. If you access the Website from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using the Website and providing your information, you consent to such transfers. We take reasonable steps to ensure appropriate safeguards for international data transfers.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to process orders, maintain records, resolve disputes, and comply with legal and accounting requirements. When information is no longer needed, we delete or anonymize it in accordance with our practices.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can choose how we communicate with you: unsubscribe from marketing emails using the link in our emails; adjust cookie settings in your browser; update certain account details through your account page (if available).

Depending on your state of residence, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or a copy of certain information, and to opt out of certain uses where applicable. To submit a request, contact us at [email protected]. We may need to verify your identity before processing requests.

The Website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on the Website with a revised effective date.

If you have questions about this Privacy Policy or our privacy practices, contact us: